Faqs

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The download code is valid for 30 calendar days from the date of purchase.

1.- Enter your download code.
2.- A list of the albums that are included in your package will be displayed.
3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album.

On your PC or Mac the downloaded photo is automatically saved in the downloads folder.

On a PC right-click on the file and select the option to extract.

You can download as many times as you need to while the code is valid.

Each photo downloaded is a JPG file, and the videos are MP4.

Yes. They are encoded directly from cameras with high resolution.

Yes. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application.

Yes, you can contact the photography customer service center

Within Mexico. 800 006 FOTO (3686)
Outside Mexico. (01152) 55 4163 7327
If you visited our Parks: foto@xcaret.com
If you visited our Xcaret Hotels: fotohoteles@xcaret.com
Operating hours: Monday to Friday from 09:00 to 19:00 Hours.
Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours.

you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay

No problem! We can provide it to you if you have your purchase receipt. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Saturdat to Sunday from 9:00 to 15:00 Hours.

The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Once you choose to remove the water mark you won’t be able to change the experience, you’ll be choosing only from the photographs included on the purchased package.

  • Step 1
  •   Verify the photographs of the parks you visited.
  • Step 2
  •   Select the park to unlock.
  • Step 3
  •   Click on Unlock Park.
  • Step 4
  •   Done, download all the photographs on the page by clicking on “Download page”

    Due to the nature of the product we offer, you always have the possibility to view the photos. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind.

    The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. By presenting it at any commercial establishment you’ll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print.

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